How do I return an item?
1. Please contact customer service for a return authorization or more information on returning an item. Customer service 203-422-9751
2. Non-returnable items include chemicals, medications, water conditioners, and pond liners.
3. NO refund on any shipping and handling costs. Special order items, sales or special deals are also not returnable.
4. The merchandise must be in resalable UNUSED condition and returned in the original undamaged packaging. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory carton from any additional shipping damage, please place it inside another carton for return shipping. Returns are subject to a 25% restocking fee.
5. Acceptance of merchandise is final only after inspection.
6. Customer is responsible for return freight to us as well as the original freight costs except for defective and items shipped in error by Garden-shops.com
Note: on orders sent with free freight, customer will be responsible for actual outgoing freight charge.